Refund policy

Effective date: August 16, 2026

We want customers to understand the return process before placing an order. This policy applies to eligible purchases made through Just Drip and the JD ordering flow. Mandatory consumer rights always prevail where they provide greater protection.

14-day return period

You may request a return within 14 calendar days after receiving the item. To start a return, email info@justdrip.store with your order number, the email used for the order, the item concerned, and the reason for the request.

Do not send an item back before receiving return instructions. The return destination may differ depending on the order. Once a return is authorized, the item should be sent within the timeframe stated in the instructions and, for an EU withdrawal, no later than 14 days after notifying us.

Return conditions

To be eligible for a change-of-mind return, the item must be in the same condition in which it was received: unworn or unused beyond what is reasonably necessary to inspect it, with tags attached and, where possible, in its original packaging. Proof of purchase is required.

A reduction may be applied where permitted by law if handling has reduced the value of the item beyond what was necessary to inspect its nature, characteristics, and fit.

Items that cannot normally be returned

• Personalized or made-to-order products;
• Sealed goods that are not suitable for return for health or hygiene reasons after the seal has been removed;
• Digital products after supply has begun with the customer’s valid consent, where applicable;
• Gift cards; and
• Other items excluded by applicable law and clearly identified before purchase.

Sale items are not automatically excluded from return rights. Mandatory rights continue to apply.

Incorrect, damaged, or defective items

Inspect the order after delivery. If an item is incorrect, damaged, or appears defective, contact us as soon as reasonably possible and include clear photographs when useful. When the issue is confirmed, Just Drip will provide the remedy required by applicable law, which may include repair, replacement, price reduction, or refund, without charging the customer for the necessary return or replacement shipment.

Return shipping

For a change-of-mind return or a customer-selected size or color exchange, the customer is responsible for the return shipping cost unless applicable law requires otherwise. Use a tracked service and retain proof of shipment.

For a confirmed incorrect, damaged, or defective item, Just Drip covers the reasonable return or replacement shipping cost.

Refunds

We will inspect the returned item and notify you whether the refund is approved. An approved refund is issued through the payment method used in the JD ordering flow or another method agreed with the customer.

Where an EU right of withdrawal applies, eligible refunds include the product price and the least expensive standard outbound delivery charge offered for the order. Any additional amount paid for an upgraded delivery method is not refunded beyond the standard delivery cost. We may wait until the goods are returned, or until proof of return is supplied, where permitted by law.

Provider and bank processing times may apply after the refund is issued.

Exchanges

The quickest way to obtain a different item or size is to request a return and, once approved, place a new order. A direct exchange may be offered when stock and the ordering system allow it.

Cancellations

An order may be cancelled before fulfillment begins. Contact us immediately at info@justdrip.store. We cannot guarantee cancellation after the order has entered fulfillment or dispatch.

Contact

For return, refund, or cancellation requests, email info@justdrip.store.